The Infrastructure Department includes the former Public Works and Stratford Utility departments into one department. The Infrastructure department is responsible for maintenance of all Town owned properties and facilities as well as for municipal water, sewer, sidewalks, and trails.

Grass cutting and snow removal of most Town owned properties as well as sidewalks is contracted on a tender basis. Snow is cleared only from sidewalks and trails within the public right of way.

All roads and ditches within the Town are owned and maintained by the province. The province is responsible for salting, snow clearing and reinstating snow plow damage on these roads. The province is also responsible for all storm water drainage issues. Any concerns with this infrastructure may be directed to the Provincial Department of Transportation, Infrastructure and Energy.

The Town issues invoices on a quarterly basis in January, April, July and October. All properties within the Town of Stratford, where service is available, are subject to water and sewer charges as outlined in the policy below. As of 2018 the Town of Stratford has also implemented a mandatory water metering program required by all water customers. More information on the water metering program can be found here. Any questions regarding your bills can be directed to (902) 367-3228 or (902) 569-6258.

The Town issues invoices based on the current Water/Sewer rates. The full document is contained in the Water/Sewer Tariff Policy. Stratford Water/Sewer bills can be paid at any chartered bank, through online banking with any major bank or at Stratford Town Centre during office hours. We accept the following methods of payment: cash, cheques, Visa, Mastercard, Debit. If you are interested in pre-authorized payments please complete a PAD form and return to the Town Centre. Please note it must be signed by the account holder in order to be valid and must include a ‘voided’ cheque attached to the account. If you have any questions, please contact (902) 367-3228 or (902) 569-6258.

Residents, contractors or developers who are carrying out any type of water or sewer connections with in the Town are reminded of the need to contact the Infrastructure Department regarding these connections. Please visit the Water/Sewer Application page for more information.

Should you require any additional information, please contact our Infrastructure Department at (902) 569-1995 or directly at (902) 569-4662.